Shipping policy

Shipping policy

Overview

We strive to offer fast and reliable shipping for all our products. Below is information about our shipping terms:

Order Processing

  • In-stock Products: If the product is in stock, it will be shipped within a few days.
  • Pre-orders: For pre-ordered products, the estimated shipping date is provided in the product description.

Shipping methods

We use various carriers depending on the product and destination.

Shipping costs

Shipping costs depend on the weight of the product and the destination. The fee is displayed at checkout.

Delivery times

  • Within Sweden: 1-3 business days.
  • Within the EU: 3-7 business days.
  • Outside the EU: Delivery times vary and cannot be accurately estimated.

Please note: For products in the Omar Rudberg collection, you can see the specific delivery times here.

Shipping restrictions

We ship to all countries not under sanctions or similar restrictions.

Order tracking

Customers always receive a tracking link once their order has been shipped.

Lost packages

If a package is lost, please contact us and we will handle the issue within a few days.

Returns and refunds

For information on returns and refunds, see our return policy.

International duties and taxes

Customers are responsible for any customs duties and taxes imposed by their country.

What happens to orders that could not be delivered or were not picked up? (This applies only to print-on-demand products)

Sometimes, a parcel cannot be delivered, which usually means an address is incomplete or requires further information. For example, a company name, floor number or C/O is missing. Another scenario is that the parcel is held by customs due to missing information or that a customs fee is required by the parcel’s recipient.

Parcels that cannot be delivered will, eventually, make their way back to us. For European and US orders, this usually takes 1-2 months after it was first shipped out from the printing facility. For other international orders, it may take longer, depending on the processes per country.
Once a parcel is received back to one of our warehouses, we normally have the possibility to update the address information and resend it to the original recipient. Contact us for arranging re-shipping at shop@jubel.se.

Be aware that the reshipping comes with new shipping charges, along with a handling fee of €5 or $5 – the additional shipping cost is dependent on the ship-to-country. The information above is not valid for DHL express orders.

Force Majeure

We are not responsible for delays or non-delivery due to circumstances beyond our control, such as natural disasters, wars, or other unforeseen events.

Contact us

If you have any questions about our shipping policy, please contact us at shop@jubel.se.

Company information

Jubel AB
Birger Jarlsgatan 76
11420 Stockholm
Sweden
VAT: SE556999445101